Returns and Refund Policy
Last Updated Date: 8/16/2023
Thank you for shopping at Healthy Natured. We want to ensure your complete satisfaction with every purchase made on our website. This Returns and Refund Policy outlines the terms and conditions under which returns and refunds will be processed for physical products purchased from our website.
1. Refund Eligibility:
1.1. To be eligible for a refund, you must request a return within 14 days from the date of delivery of the product.
1.2. The product must be in its original condition, unused, and with all tags, labels, and packaging intact.
1.3. Certain products, such as personalized or custom items, perishable goods, and intimate or sanitary goods, are exempt from being returned unless they arrive damaged or defective.
2. Return Process:
2.1. To initiate a return, please contact our Customer Support team at support@healthynatured.com within the 14-day refund period. Please provide your order number, a description of the issue, and any relevant photos.
2.2. Our Customer Support team will provide you with instructions on how to return the product. You will be responsible for the shipping costs associated with returning the item.
2.3. Please securely package the product and ship it to the address provided by our Customer Support team.
3. Refund Process:
3.1. Once we receive and inspect the returned product, we will notify you via email regarding the approval or rejection of your refund.
3.2. If your refund is approved, the refund will be processed within 7 business days. The refund will be issued using the same payment method used for the original purchase.
3.3. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
4. Damaged or Defective Items:
4.1. If you receive a damaged or defective product, please contact our Customer Support team within 48 hours of receiving the item. We may require photographic evidence of the damage or defect.
4.2. We will either replace the damaged or defective item or issue a refund, based on your preference and product availability.
5. Exchanges:
5.1. We do not offer direct exchanges. If you wish to exchange a product for a different size, color, or style, you will need to return the original product for a refund and place a new order for the desired item.
6. Non-Returnable Items:
6.1. The following items are non-returnable and non-refundable unless they arrive damaged or defective:
- Personalized or custom items
- Perishable goods
- Intimate or sanitary goods
7. Contact Us:
If you have any questions about our Returns and Refund Policy or require assistance with a return, please contact our Customer Support team at support@healthynatured.com.
This Returns and Refund Policy is subject to change without notice. Please review this policy periodically for any updates.
Last updated on 08/16/2023.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Returns and Refund Policy.